User Experience at American Express

January 2016 - June 2019

As a UX Researcher in the American Express Enterprise Digital team, my role involved:

running the UK usability lab (‘Rapid Labs’) on a monthly basis, establishing all documentation, processes and procedures,
supporting the global rollout of the new amex.com website in multiple markets, by carrying out remote testing,
managing dedicated projects from briefing to completing, by acting as a consultant in partnership with Amex vendors to identify insight needs from product owners, recommending methodology/ies accordingly and carrying out the required research.

As a UX Designer with American Express's new UX & Innovation Lab, my role involved:

researching and presenting on the possible applications of new and emerging technologies, such as VR and AR.
working with innovation agency Uniform to research, ideate and create a new IoT product.
producing wireframes and high fidelity prototypes for new Amex products on an internal consultancy basis.